Domestic Customer Terms – Including UniFi System Installations
Defender Property Maintenance is a trading name of Defender Network Solutions Ltd (Company No. 16422145, registered in England & Wales.
These Terms apply to all domestic customers booking handyman, property maintenance, or UniFi system installations with us.
1. Booking & Hours
Bookings are made by phone/email and confirmed in writing.
Standard hours: Mon–Sat, 8am–6pm.
Minimum charge: one hour per visit (handyman/maintenance).
UniFi system installations are quoted as fixed-price projects.
2. Rates (Domestic Handyman & Maintenance)
Handyman: £60 first hour, then £12.50 per ¼ hr.
Plumbing: £98 first hour, then £24.50 per ¼ hr.
Electrical: £70 first hour, then £17.50 per ¼ hr.
No VAT charged.
3. UniFi Systems – Supply & Installation
UniFi equipment (WiFi, CCTV, VOIP, door access) is supplied and installed on a fixed-price basis as quoted.
A non-refundable deposit of 50% is payable at order. Balance due on completion.
Equipment remains our property until paid in full.
Customer-supplied equipment is installed at customer’s risk (no warranty).
4. System Handover & Support (UniFi)
On completion, we provide admin credentials, basic training, and demonstration.
Our installation warranty covers 30 days for defects.
Ongoing support, reconfiguration, or remote monitoring is not included unless under a Service Agreement.
Customer is responsible for GDPR/data compliance where systems record or store personal data.
5. Materials (General)
Materials we supply are charged separately and remain our property until paid in full.
6. Payment
Handyman jobs: payment due on completion.
UniFi installations: deposit + balance on completion (or agreed payment plan).
7. Cancellations & Access
Less than 24hrs’ notice/no access = one-hour minimum charge (handyman) or loss of deposit (UniFi install).
8. Guarantee
Handyman/maintenance work: 30-day workmanship guarantee.
UniFi equipment: covered by manufacturer’s warranty (12–36 months).
9. Exclusions
No liability for power/internet outages, pre-existing faults, or consequential losses.
We do not undertake gas/asbestos/high-risk works.
10. Insurance
Public liability insurance: [£1 million].
11. Governing Law
Laws of England & Wales.
Acceptance of Terms
By booking work or accepting a quotation, the Customer agrees to these Terms.
Commercial Customer Terms – Including UniFi System Installations
Defender Property Maintenance is a trading name of Defender Network Solutions Ltd (Company No.16422145, registered in England & Wales.
These Terms apply to all commercial clients booking handyman, property maintenance, or UniFi system installations with us.
1. Booking & Hours
Bookings made by phone/email and confirmed in writing.
Standard hours: Mon–Sat, 8am–6pm.
Minimum charge: one hour per operative (handyman/maintenance).
UniFi system installations are quoted as fixed-price projects.
Out-of-hours work available at agreed rates.
2. Rates (Commercial Handyman & Maintenance)
Handyman: £60 first hour, then £12.50 per ¼ hr.
Plumbing: £98 first hour, then £24.50 per ¼ hr.
Electrical: £70 first hour, then £17.50 per ¼ hr.
No VAT charged.
Agreed service-agreement rates may apply.
3. UniFi Systems – Supply & Installation
UniFi equipment (WiFi, CCTV, VOIP, door access, connectivity) is supplied/installed on a fixed-price basis as quoted.
Deposit of 50% payable on order. Balance on completion.
Equipment remains our property until paid in full.
Customer-supplied equipment installed at their risk.
4. System Handover & Support (UniFi)
We provide admin credentials, basic training, and demonstration on completion.
Our installation warranty covers 30 days for defects.
Manufacturer warranties apply (12–36 months).
Ongoing support, remote monitoring, or call-outs require a Service Agreement.
Customer is responsible for GDPR/data compliance.
5. Materials (General)
Materials we supply are charged separately.
6. Payment
Maintenance: invoiced on completion (7 days net unless agreed).
UniFi installations: deposit + balance on completion (unless service agreement in place).
Late payments incur statutory interest + recovery costs.
7. Cancellations & Access
Less than 24hrs’ notice/no access = one-hour minimum charge (maintenance) or loss of deposit (UniFi install).
8. Guarantee
Maintenance works: 30-day workmanship guarantee.
UniFi equipment: manufacturer’s warranty applies.
9. Exclusions
Not liable for power/internet outages, user misconfiguration, or consequential losses (e.g. loss of business).
No gas/asbestos/high-risk works.
10. Insurance
Public liability insurance: £1 million.
11. Governing Law
Laws of England & Wales.
Acceptance of Terms
By booking work or accepting a quotation, the Customer agrees to these Terms.